Printer ink cartridges, toner cartridges, compatible inkjet cartridges, batteries, Ink Direct
Printer ink cartridges, toner cartridges, compatible inkjet cartridges, batteries, Ink Direct

Shipping & Returns

Shipping

Orders are shipped FREE OF CHARGE to all urban addresses in New Zealand!

* There is a charge of $4.85 for deliveries to RD (Rural) addresses.

We aim to ship goods within one to two business days. Orders placed and completed before 3:30pm are usually shipped the same day (excluding weekends and public holidays). If an item is not in stock, we will advise you. Ink Direct Ltd cannot be held responsible for any delays caused by couriers which are unfortunately out of our control.

Orders are shipped via CourierPost, Fastway Couriers, NZ Couriers, PBT Couriers or NZ Post. The type of products ordered dictates the method of shipment. The shipment method chosen by us to ship orders unfortunately cannot be changed.

CourierPost target delivery is next working day North and South Island. Fastway, PBT and NZ Couriers target delivery is next working day North Island and 1-2 working days South Island. NZ Post target delivery is 1-3 working days. Please note that deliveries to some rural and remote areas may take longer.

Genuine ink cartridges and all toner cartridges cannot be delivered to PO Boxes. A physical address must be provided for all genuine ink cartridges and all laser toner cartridge orders.

Some deliveries to rural and remote areas may be carried out by NZ Post depending on products ordered.

100% Satisfaction Guarantee

We are certain that you will be delighted with the quality of the products we supply. All compatible ink cartridges and compatible toner cartridges are covered by our 30 day 100% satisfaction guarantee. If you are not completely satisfied with the quality of the product we have supplied, you may return it for an exchange or refund. Returned cartridges must be at least 70% full (determined by weight). If you wish to return a product, we must be first contacted and advised. It is likely that we maybe able to help resolve the issue without the need for exchange or return. A Return Authorisation Number (RAN) must be obtained from us before returning any item. Returns made without an authorised RAN will NOT be accepted.

Returns

Faulty Products

A Return Authorisation Number (RAN) must be obtained from us before returning any item. Returns made without an authorised RAN will NOT be accepted.

Please contact us if you believe that the product you have received is faulty. It is quite possible that we maybe able to assist you in rectifying the problem without the need of replacement. If the product is found to be faulty, a replacement will be sent to you upon receipt of the returned goods. All products have a 12 month warranty from the date of purchase or a 6 month warranty from the date of installation. The consumers guarantees Act 1993 shall not apply if the products purchased are for business purposes. In no event shall Ink Direct's liability exceed the purchase price of the goods that are the subject matter of any claim.

The customer is responsible for all shipping costs associated with the return of goods whether defective or not. Instructions will be supplied regarding the method of return.

Except in the case of a packing error, all shipping costs are non refundable regardless of items being defective or not defective. If an order is returned that had free shipping applied, a deduction of up to $10.50 will be made from the refund..

Printer firmware updates downloaded from printer manufacturers either manually or automatically may stop compatible ink cartridges from working. Ink cartridges supplied which stop working due to subsequent printer firmware updates released by the printer manufacturers are not covered by warranty. 

Incorrect Products Supplied

A request to return goods incorrectly supplied must be made within 7 days of purchase. Should we send you the wrong product, a replacement will be sent to you upon receipt of the returned goods. Instructions will be supplied regarding the method of return. Ink Direct Ltd will cover all courier costs.

Incorrect Products Ordered/Requests For Exchange

A request to return goods incorrectly ordered and requests for exchange must be made within 7 days of purchase. Should you order the wrong product, a replacement will be sent to you upon receipt of the returned goods. Goods must be returned in original condition, unopened, complete with undamaged retail packaging. Products cannot be returned if opened. You will be responsible for all courier costs for the return and redelivery of goods. Instructions will be supplied regarding the method of return. An administration fee of up to 15% may also be charged.

All shipping costs are non refundable. If an order is returned that had free shipping applied, a deduction of up to $10.50 will be made from the refund..

No requests for exchange/credit will be considered following 7 days from the date of purchase.

A Return Authorisation Number (RAN) must be obtained from us before returning any item. Returns made without an authorised RAN will NOT be accepted.

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